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PRIVACY POLICY
At EG-TEK Group, we are committed to respecting your privacy. This policy is designed to help you understand how we collect, use, and share information. We firmly believe that these rights should be upheld universally, regardless of one’s geographic location. Consequently, any data pertaining to an identified or identifiable individual, or data that can be linked or connected to such individuals by EG-TEK Group, is classified as “personal data,” irrespective of where the person’s location. This encompasses data that directly identifies an individual, such as their name, as well as data that may not directly identify them but can reasonably be utilized to ascertain their identity. On the other hand, data that has been aggregated and stripped of personal identifiers is considered non-personal data under the provisions of this Privacy Policy.
What information we collect from the people that visit our website and app?
At EG-TEK Group, our philosophy emphasizes the existence of excellent products and great privacy. We are committed to gathering only the necessary personal data, and you might be requested to share such information when engaging with us or our affiliated entities, particularly when utilizing the ETAMMN mobile app or registering to our website. The specific details we gather are contingent on your usage of our services, and we employ various methods to collect this information:
1. When you give it to us or give us permission to obtain it
When you sign up for EG-TEK Group and ETAMMN application, you voluntarily share certain information including your name, telephone number, email address, and any other information you give us. When you purchase our services, location information, and other transactional data. You may also have the option to share other information about your preferred language.
2. Third party use of information.
EG-TEK Group may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.
3. We collect technical information.
EG-TEK Group may obtain personal information about you from various sources. These sources include other individuals, businesses or third parties acting on your behalf, partners who collaborate with EG-TEK Group to provide products and services, and other lawful sources.
When you use ETAMMN mobile application, registering to our website or other internet service, certain internet and electronic network activity information gets created and logged automatically. Here are some of the types of information we collect:
We may also aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this policy.
How we use your information
The information gathered from you during registration, purchase, newsletter subscription, survey participation, website navigation, or engagement with specific site features may be employed in the following manners:
Enhancing the quality of our services, by analyzing data and conducting audits; Innovating and creating new products and services to better meet customer needs; Improving our websites and mobile apps to enhance the user experience and provide better services; Identifying trends in customer usage and visitation patterns to optimize our offerings; Conducting surveys to gauge customer satisfaction, market research, and ensure quality assurance; Assessing the effectiveness of our promotional activities; Fulfilling our obligations to clients and partners.
EG-TEK Group do not use profiling techniques to make consequential decisions that could have a significant impact on you without the chance for human evaluation. Moreover, EG-TEK Group does not engage in the utilization or divulgence of sensitive personal data for any purposes that would necessitate a user’s exercise of the right to restrict processing as outlined in Qatar law.
How and when we share your information
We may share the information we collect with EG-TEK Group-affiliated companies, service providers acting on their behalf, partners, developers, publishers, or any other individuals or entities as instructed by you. It is important to note that EG-TEK Group does not share personal data with third parties for the purpose of their own marketing activities.
2. Third-party companies, service providers or business partners
We rely on third parties to perform a few contractual services on our behalf. To do so, we may need to share your information with them. For example, we may rely on service providers to enable functionality on our Services, to provide you with relevant content (including advertisements), to process your payments, and for other business purposes.
3. Maintenance Companies
We share your information with the maintenance Companies with whom we have a contractual agreement in order to provide services to you. For example, our partners will have access to your Fire Alarm System information.
4. Insurance Companies
EG-TEK Group may share client information with insurance companies that serves several purposes. It can help assess risk for insurance coverage, ensure compliance with safety requirements, facilitate claims processing, and fulfill partnership or contractual agreements. However, it is essential to prioritize client privacy and data protection, obtaining consent and implementing security measures to safeguard sensitive information.
5. Law enforcement agencies or government agencies
It is important to prioritize the safety and security of your clients and the community. Sharing client information with law enforcement agencies such as Civil Defense are important for Emergency Response, in emergency situations, such as fires or other life-threatening incidents, sharing client information with relevant authorities can facilitate prompt and effective emergency response. Law enforcement agencies and emergency responders need accurate and timely information to quickly assess the situation, identify individuals at risk, and take appropriate action.
6. Your consent
We may share your information other than as described in this policy if we notify you, and you agree.
7. Other services
We may share your information with third parties to enable you to sign up for or log in to ETAMMN or when you decide to link your ETAMMN account to those services.
Where we store your information
We process and store personal information inside and outside Qatar, including in countries that have privacy protections that may be less stringent than your jurisdiction.
We process and store personal information within EG-TEK Cloud Servers at EG-TEK Dedicated Data-Center, including in countries that have privacy protections that may be less stringent than your jurisdiction.
Protection of your data
How do we protect your information?
We do use vulnerability scanning and scanning according to PCI standards.
A PCI vulnerability scan is a high-level, automated test that identifies and documents potential network vulnerabilities in an organization.
A PCI scan is an internal and external scan of a company’s network that accepts, processes, and stores credit card data. Quarterly PCI scans, carried out by an approved PCI vendor, are mandatory to qualify for the PCI DSS (payment card industry data security standards) requirements.
EG-TEK Group, we prioritize the strong correlation between privacy and security. Our approach involves implementing administrative, technical, and physical measures to safeguard your personal data, carefully considering the type of information and its processing requirements, as well as potential threats. We continuously strive to enhance these protective measures in order to ensure the security of your personal data.
How we secure your information
EG-TEK Group employs suitable technical and organizational safeguards to protect the personal information you provide. However, it’s important to acknowledge that no transmission over the Internet can be guaranteed as entirely secure. Consequently, please be aware that the security of any personal information transferred over the Internet to EG-TEK Group cannot be guaranteed.
How we use cookies
EG-TEK Group use various technologies to collect and store information when you visit one of our services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services from our partners, such as advertising services.
The technologies we use for this automatic data collection may include:
You may be able to refuse or disable cookies by adjusting your web browser settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable local shared objects and similar technologies. For example, local shared objects can be controlled through the instructions on Adobe’s Setting Manager page. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you, and any differences in service are related to the data. Deleting cookies may, in some cases, cancel the opt-out selection in your browser.
Some of our third-party partners are members of the Network Advertising Initiative, which offers a single location to opt-out of ad targeting from member companies. Due to differences between websites and mobile apps, you may need to take additional steps to opt-out of interest-based advertising for mobile applications. Please check your device settings and mobile app permissions for additional information on how to opt-out. You also may stop further data collection from a mobile application by removing it from your mobile device. If you’re interested in learning more about cookies, click here. You can update your
cookie preferences for our website any time.
Your choices and rights
We understand the importance of providing you with choices regarding your personal information. Therefore, we offer various options for managing and controlling the data we collect about you.
If you wish to update your preferences, limit the communications you receive from us, or make a request regarding your personal information, please refer to the ” Contact Us” section below for the appropriate means of communication.
Each of our Services may provide specific choices related to the collection, deletion, and sharing of certain information and communications. To learn about the available choices for a particular Service, you can access the relevant settings within that Service. Please note that if you choose to decline the collection, storage, or sharing of certain information, you may not be able to enjoy the full range of features offered by the Services.
Depending on the applicable law and the specific Service, you may have the following options:
We respect your privacy and strive to provide you with the necessary control over your personal information. Should you have any questions or concerns, please reach out to us using the contact information provided in the ” Contact Us” section below.
To ensure the protection of your personal data, we actively disseminate our privacy and security protocols to EG-TEK Group employees and rigorously uphold stringent privacy measures throughout the organization.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our personal information practices with respect to the Services. We will indicate at the top of the policy when it was most recently updated.
Children’s data
Children under 18 are not allowed to use the ETAMMN Mobile app of EG-TEK Group. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at info@eg-tek.com.
Contact us
If you have any inquiries regarding EG-TEK Group Privacy Policy or privacy practices, including situations where a third-party service provider is acting on our behalf you can reach us at +974 44710274. We are also available to assist you with any questions regarding the process of submitting a privacy complaint, and we will do our best to provide guidance.
EG-TEK Group places great importance on addressing your privacy questions. A dedicated team carefully reviews each inquiry to determine the most suitable way to address your question or concern, including those inquiries related to access or download requests. In most cases, you can expect a response to substantive inquiries within seven days. In certain situations, we may request additional information or inform you that we need more time to respond.
If your complaint highlights an area where we can improve our handling of privacy matters, we will take appropriate steps to implement updates at the earliest opportunity. In cases where a privacy issue has caused a negative impact on you or another individual, we will take measures to address the matter with you or the affected person.
Last Updated
Our privacy policy was last updated on January 08, 2023.